Privacy Policy
Mariners Cargo Services Limited ("MCSL," "we," "us," or "our") provides freight forwarding, supply chain, and logistics services to businesses across Bangladesh and, through our global partner network, to over 130 countries worldwide. This Privacy Policy explains how we collect, use, share, and protect personal data when you visit our website (www.mcsl-bd.com), contact us, or engage us as a client.
1. Who We Are
MCSL is based in Chittagong, Bangladesh, and has operated as a freight forwarding and logistics provider since 1984. For questions about this policy or how we handle your data, contact us at info@marinersgroup.com.
2. What Data We Collect
Website visitors: When you browse our site or submit a contact form, we may collect your name, email address, phone number, company name, job title, and any message or details you provide. We also collect limited technical data automatically, such as IP address, browser type, and pages visited.
Prospective and existing clients: When you engage us for freight forwarding, logistics, or supply chain services, we collect the business and personal information necessary to deliver them. This may include shipment and cargo details, export and customs documentation (such as commercial invoices, certificates of origin, and export registration details), bank details relevant to trade transactions, and other business documentation you or your organization provide.
Job applicants: If you apply for a role with us, we collect your CV, contact details, and any information you provide during the recruitment process.
We do not knowingly collect information from children, and our services are not directed at individuals under 18.
3. How We Use Your Data
We use personal data to:
- Respond to enquiries and provide requested information
- Deliver our freight forwarding, logistics, and supply chain services, including cargo tracking and customs documentation support
- Meet our own legal and regulatory obligations (e.g., customs declarations, export compliance)
- Improve our website and services
- Send updates about our services, where you've agreed to receive them
- Maintain the security of our systems and prevent fraud
4. Legal Basis for Processing
We process personal data in accordance with Bangladesh's Personal Data Protection Act, 2026 (and its preceding Personal Data Protection Ordinance, 2025), relying on one or more of the following: your consent, performance of a contract with you, compliance with a legal obligation (including customs and export regulations), or our legitimate interests in running and improving our business. Where data originating from clients or partners outside Bangladesh is involved, we process it on an equivalent basis of consent, contractual necessity, or legal obligation under the applicable local framework.
5. Sharing Your Data
We do not sell personal data. We may share it with:
- Shipping lines, carriers, and overseas partner agents involved in fulfilling your shipment
- Customs, port, and regulatory authorities where required by law (e.g., National Board of Revenue, port authorities)
- Software and platform providers that support our tracking and logistics operations, acting as data processors on our behalf
- Professional advisors such as auditors, bankers, or legal counsel, where necessary
- Service providers supporting our website and IT infrastructure
All third parties handling data on our behalf are required to protect it in line with this policy and applicable law.
6. International Data Transfers
Because we work with a global network of partners across 130+ countries, personal data may be transferred outside Bangladesh to overseas agents, carriers, and service providers involved in your shipment. We take reasonable steps to ensure comparable protection wherever your data is processed, consistent with Bangladesh's Personal Data Protection Act, 2026.
7. Data Retention
We retain personal data only as long as necessary to provide our services, meet legal and regulatory retention requirements (which vary depending on the nature of the shipment and applicable customs or trade regulations), and resolve any disputes. Once no longer required, data is securely deleted or anonymized.
8. Your Rights
Under Bangladesh's Personal Data Protection Act, 2026, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to certain processing
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us at info@marinersgroup.com. We will respond within the timeframe required by applicable law.
9. Data Security
We use appropriate technical and organizational measures, including access controls and confidentiality agreements with staff and partners, to protect personal data against unauthorized access, loss, or misuse.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top will reflect the most recent revision.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at:
Email: info@marinersgroup.com
Address: Monjoor Bldg (1st & 2nd Floor), 67, Agrabad C/A, Chittagong-4100, Bangladesh
